Health and Social Behaviour Change

User Journey: 3 Stages

Our system is designed to cater for two core aspects: reduction of Did Not Attend (DNA) and Personalised engagement with services.

Appointment reminder design is based on reciprocity theory and predicts higher commitment and likelihood of the engagement.

User Journey Step 1

Daily surveys are highly personalised tailoring interventions to individual’s needs and motivation levels. 

User Journey Step 2

The answer provided by an individual indicates their current emotional state and triggers a relevant response.

User Journey Step 3